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We want you to be completely satisfied with your order. If for any reason you are not satisfied, we will gladly accept your items. Returned merchandise should be unworn and in the same condition as it was received in. Items that look used cannot be returned.
We cannot stand behind any wear and tear on delicate materials. For anything that appears to be a factory damage please reach out to the company of the shoe directly.
There will be no returns whatsoever on merchandise purchased before the holidays, after the holidays.
Store Credit is not valid on items discounted 20% or more.
Local orders will not be shipped. Your shipping fee will be automatically refunded, your order will be marked as pickup, and will follow our in-store pickup policy.
We reserve the right to cancel any orders.
Orders cancelled by the customer prior to shipment (including immediately after placing the order) will be subject to a 5% processing and restocking fee on the order total.
Our goal is to make the return process as simple as possible.
Returns
In-Store purchases are subject to 3 days store credit or exchange, from date of purchase.
By shopping with us, you agree to the terms and conditions outlined in our return policy.
Merchandise purchased online, not on sale, must be received by us (back in our store) within 7 days from, and including the day of, receipt (as defined when our carrier delivers the merchandise to your address) for a full refund less shipping.
If 7 days have gone by since your item(s) was delivered, the item is now final sale. After 7 days, we will not accept any merchandise for return. There will be no exceptions for late returns.
We do not accept responsibility for any return shipping carrier delays. All items must be received by us within the return window, unless shipped via a guarantee delivery date method indicated on your return package.
Any return equal to or greater then $500 will be subject to a 5% restocking fee, deducted from the return total. Shipping costs are non-refundable.
In-Store Pickup orders will follow our In-Store purchase return policy, allowing for 3 days exchange or store credit, and will me marked as final sale after 3 days from the date of purchase, irregardless of pickup status.
Store Credits expire 1 year after issued date.
SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED. MERCHANDISE PURCHASED WITH ANY DISCOUNT CODE THAT IS 15% OFF, OR MORE, IS CONSIDERED FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED. EXCHANGE OR STORE CREDIT ORDERS ARE FINAL SALE. STORE CREDITS CAN NOT BE REISSUED AFTER USE.
We cannot stand behind any wear and tear on delicate materials. For anything that appears to be a factory damage please reach out to the company of the shoe directly.
Shipping
To return your product, you should mail your product to:
Tassel Shoes Returns
92 Carman Ave
Cedarhurst, New York 11516
USA
During promotions, exclusions apply. Items sold year round are always excluded such as Natives, Pajar, First Walkers, and Classics.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
It may take up to 14 days from when we receive your return for us to process a refund for products that are not on sale.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tasselchildrenshoes.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned.
Store credits can not be used on items discounted more then 20%.
Items from past seasons may take a little more time to ship out, as they must be accessed from our warehouse.
Shipping
To return your product, you should mail your product to:
Tassel Shoes Returns
92 Carman Ave
Cedarhurst, New York 11516
USA
Please include your packing slip when returning merchandise, so we can expedite your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please note, once a package has been delivered, we unfortunately cannot take responsibility for any lost or damaged items. If a signature at delivery is required or preferred, a note must be included in the original order so that we can accommodate your request.
We are more than happy to help with any sizing inquiries!
Please e-mail us at info@tasselchildrenshoes.com, or call us at 516-551-6619 for any questions.
