Returns and Exchanges

We want you to be completely satisfied with your order. If for any reason you are not satisfied, we will gladly accept your items. Returned merchandise should be unworn and in the same condition as it was received in. Items that look used cannot be returned.

There will be no returns whatsoever on merchandise purchased before the holidays, after the holidays.

If you are having trouble using your Store Credit online, please contact us for assistance. Store Credit is not valid on items discounted 20% or more.

We reserve the right to cancel any orders.

Our goal is to make the return process as simple as possible.

Returns

In-Store purchases are subject to 3 days store credit or exchange, from date of purchase.

Merchandise purchased online, not on sale, must be received by us within 7 days from, and including the day of, receipt (as defined when our carrier delivers the merchandise to your address) for a full refund less shipping.

If 7 days have gone by since your purchase, the item is now final sale. After 7 days, we will not accept any merchandise for return.

For online orders that use code 'PICKUP', the In-Store return policy will be followed and only store credit will be given for 3 days.

During promotions, exclusions apply. Items sold year round are always excluded such as Natives, Pajar, First Walkers, and Classics.

SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED. MERCHANDISE PURCHASED WITH ANY DISCOUNT CODE THAT IS MORE THAN 15% OFF ARE CONSIDERED FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

It may take up to 14 days from when we receive your return for us to process a store credit or refund for products that are not on sale.


Late or missing refunds: 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tasselchildrenshoes.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned.

Items from past seasons may take a little more time to ship out, as they must be accessed from our warehouse.


Shipping
To return your product, you should mail your product to:
Tassel Shoes Returns
92 Carman Ave
Cedarhurst, New York 11516
USA

Please include your packing slip when returning merchandise, so we can expedite your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Please note, once a package has been delivered, we unfortunately cannot take responsibility for any lost or damaged items. If a signature at delivery is required or preferred, a note must be included in the original order so that we can accommodate your request.

We are more than happy to help with any sizing inquiries!

Please e-mail us at info@tasselchildrenshoes.com, or call us at 516-551-6619 for any questions.