Returns and Exchanges

We want you to be completely satisfied with your order. If for any reason you are not satisfied, we will gladly accept your items. Returned merchandise should be unworn and in the same condition as it was received in. Items that look used cannot be returned.

We cannot stand behind any wear and tear on delicate materials. For anything that appears to be a factory damage please reach out to the company of the shoe directly. 

There will be no returns whatsoever on merchandise purchased before the holidays, after the holidays.

Store Credit is not valid on items discounted 20% or more.

We reserve the right to cancel any orders.

Orders cancelled by the customer prior to shipment (including immediately after placing the order) will be subject to a 5% processing and restocking fee on the order total.

Our goal is to make the return process as simple as possible.

Returns

In-Store purchases are subject to 3 days store credit or exchange, from date of purchase.

Merchandise purchased online, not on sale, must be received by us (back in our store) within 7 days from, and including the day of, receipt (as defined when our carrier delivers the merchandise to your address) for a full refund less shipping.

If 7 days have gone by since your item(s) was delivered, the item is now final sale. After 7 days, we will not accept any merchandise for return.

We do not accept responsibility for any carrier delays. All items must be received by us within the return window, unless shipped via a guarantee delivery date method indicated on your return package. 


In-Store Pickups, once removed from the store, will follow our In-Store purchase return policy, and will me marked as final sale after 3 days from the date of purchase, irregardless of pickup status.

SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED. MERCHANDISE PURCHASED WITH ANY DISCOUNT CODE THAT IS 15% OFF, OR MORE, IS CONSIDERED FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.

We cannot stand behind any wear and tear on delicate materials. For anything that appears to be a factory damage please reach out to the company of the shoe directly.

Shipping
To return your product, you should mail your product to:
Tassel Shoes Returns
92 Carman Ave
Cedarhurst, New York 11516
USA

During promotions, exclusions apply. Items sold year round are always excluded such as Natives, Pajar, First Walkers, and Classics.

SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED. MERCHANDISE PURCHASED WITH ANY DISCOUNT CODE THAT IS 15% OFF, OR MORE, IS CONSIDERED FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.

*Natives, Classic Dress Shoes, and First Walkers, are excluded from all sales unless otherwise noted 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

It may take up to 14 days from when we receive your return for us to process a store credit or refund for products that are not on sale.


Late or missing refunds: 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tasselchildrenshoes.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned.

Store credits can not be used on items discounted more then 20%.

Items from past seasons may take a little more time to ship out, as they must be accessed from our warehouse.


Shipping
To return your product, you should mail your product to:
Tassel Shoes Returns
92 Carman Ave
Cedarhurst, New York 11516
USA

Please include your packing slip when returning merchandise, so we can expedite your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Please note, once a package has been delivered, we unfortunately cannot take responsibility for any lost or damaged items. If a signature at delivery is required or preferred, a note must be included in the original order so that we can accommodate your request.

We are more than happy to help with any sizing inquiries!

Please e-mail us at info@tasselchildrenshoes.com, or call us at 516-551-6619 for any questions.